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Our Terms of Service & Policies

Terms of Service

1. Customer Responsibility

For in-home or in-business services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when the Trinity Technology Services LLC technician arrives, services will be denied, and a $50 cancellation fee will be charged.

Trinity Technology Services LLC technicians are not official OEM authorized service technicians. Customers agree that by allowing Trinity Technology Services LLC to have access to equipment MAY VOID ANY AND ALL WARRANTIES covering any part of the equipment.

The LOSS OF DATA IS A REAL AND INHERENT RISK and the customer agrees to have taken all necessary precautions by backing up all important, personal, and proprietary data before allowing Trinity Technology Services LLC to work on the equipment.

2. Data Backup

It is the customer's responsibility to backup their data, not the responsibility of Trinity Technology Services LLC. Data backups performed by Trinity Technology Services LLC are not guaranteed. If the computer is physically in Trinity Technology Services LLC's possession then a full backup will be performed before any other work is done on the computer (as long as the hard drive is no larger than 100 GB). Data backups will NOT be performed on any remote work provided by Trinity Technology Services LLC.

3. Abandoned Property

Due to space limitations, we request that you pick up your equipment promptly.

If equipment is left with Trinity Technology Services LLC and is not picked up, or is unable to be delivered, within fifteen (15) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to hold Trinity Technology Services LLC harmless for any damage or claim for the abandoned property, which we may discard or sell at our sole discretion. Any and all charges are still your responsibility.

If you pick-up your equipment after 15 days of service completion you may be charged a $50 holding fee.

4. Limitations of Service

Trinity Technology Services LLC reserves the right to refrain from providing any or all requested services and instead refund your payment, wholly or in part, on the basis that your technical needs or other requirements are unusual or extensive. Trinity Technology Services LLC will not perform work that is illegal in the country of the United States of America or the state of Indiana. Likewise, a Trinity Technology Services LLC representative has the right to refuse service if the service requested is against the representative's religious beliefs.

5. Limitations of Liability

Customers agree to release, indemnify, and hold harmless Trinity Technology Services LLC and its representative(s) from liability for any claims or damages of any kind or description that may arise directly or indirectly from the services performed.

To the extent permitted by law, you agree that Trinity Technology Services LLC total liability for damages related to its services is limited to the total amount you pay for the services, and you release Trinity Technology Services LLC from liability for any indirect, incidental, special, or consequential damages. Trinity Technology Services LLC is not liable for loss, alteration, or corruption of any data or for your inability to use your equipment.

6. Service Fees, Cancellation Fees, Late Fees, and Payment

Trinity Technology Services LLC will provide services for fees listed on www.trinitytechnologyservices.com. Trinity Technology Services LLC, however, reserves the right to change these rates at any point in time, without prior notice, unless previously expressed directly in a written contract between Trinity Technology Services LLC and the party to which such fees will be charged. Once service is complete, the party’s payment for actual costs incurred and the final sum owed is due. Should it be determined in the course of the performance of diagnostics that the problems on the customer’s equipment are far more complicated or time consuming than initially estimated by Trinity Technology Services LLC, we will notify the party and inquire as to what course they would like to take from there on out. Trinity Technology Services LLC however will try to perform all necessary services to properly complete the diagnosis of the equipment if this situation were to occur.

It is the customer's responsibility to provide Trinity Technology Services LLC with a 2 hour cancellation notice if services are no longer needed. Trinity Technology Services LLC reserves the right to charge a $50 cancellation fee in the event of cancellation by the customer.

Once an invoice is 15 days past due Trinity Technology Services LLC reserves the right to charge a late fee up to 25% of the entire bill due or $20. Every 30 days the invoice is not paid, an additional late fee will be added to the invoice.

7. Business Hours and Availability of Services

Trinity Technology Services LLC does not have specific operating business hours. Trinity Technology Services LLC, however, reserves the rights to amend or change these hours, without prior notice. Trinity Technology Services LLC does not make any guarantee as to the time frame of services provided, unless expressed directly in a written contract between Trinity Technology Services LLC and the party to which such services shall be provided. Availability of services may depend upon the availability of a Trinity Technology Services LLC representative and parts. Trinity Technology Services LLC shall not be held liable for delays in its own products or services caused by shortages or delays from any such third party, although reasonable efforts shall be made to ensure the efficient delivery of products and services.

8. Service Area Coverage, Availability, & Fees

Trinity Technology Services LLC generally provides service coverage in the North Manchester, Indiana, USA area and may include other towns and/or cities than those listed. Trinity Technology Services LLC, however, makes no guarantee as to the availability of service coverage at any particular location. Free local pick-up and delivery will be provided for the North Manchester, Indiana, USA area, but Trinity Technology Services LLC has the right to change this policy at any given time, without prior notice.

Additional trip fees may apply for services rendered at locations that exceed 10 miles from Trinity Technology Services LLC's mailing address.

If a trip fee is charged, it will be a minimum of $0.75 per mile, and a maximum of $1.25 per mile.

The total trip fee will be pre-calculated and disclosed prior to the trip and will be billed along with the services performed.This fee is non-refundable even if the trip is cancelled for any reason. Trinity Technology Services LLC reserves the right to change trip fees at any time without notice.

9. Physical Access

The technician must receive full access to the equipment to be serviced and your residence or business, as well as your consent and cooperation to enter your residence or business. The technician must be provided with a safe working environment, working space, and electrical power. If the technician arrives at the scheduled service time and determines that he/she does not reasonably have the items described in the previous statements, then services may be denied and a $50 cancellation charge will be assessed.

10. Remote Access

By allowing Trinity Technology Services LLC or any of its representative(s) temporary or permanent remote access you agree to the following:

  1. Not hold responsible or liable Trinity Technology Services LLC or it's representative(s) of any damage (including data loss) to the equipment (or attached equipment) in which remote access was granted.
  2. Trinity Technology Services LLC is allowed to access the equipment at any time. Trinity Technology Services LLC will access the equipment only to perform work you (or your employer) requested, or to ensure the equipment is protected, updated, configured correctly, and malware free.
  3. notify Trinity Technology Services LLC if you want the remote client removed. Then Trinity Technology Services LLC will remote in one more time to remove the client and any other software purchased through Trinity Technology Services LLC.
  4. Trinity Technology Services LLC privacy statements will be upheld.
  5. Trinity Technology Services LLC will do it's best to safe guard your data and the remote access to your equipment. However Trinity Technology Services LLC will not be held responsible for any damages (including data loss), even if the damages were due to a hacker.
  6. Trinity Technology Services LLC is allowed to copy data for backup purposes. When data is copied, the backup becomes property of Trinity Technology Services LLC. The data backup is not guaranteed and the customer should do his/her own backup before requesting work of Trinity Technology Services LLC.
  7. While Trinity Technology Services LLC keeps your information and data private in accordance with our privacy policy, it should be noted that if any illegal content is found on any equipment, a report will be made to the correct law enforcement agency and Trinity Technology Services LLC may choose to end the business relationship with that customer.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Trinity Technology Services LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Trinity Technology Services LLC's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Trinity Technology Services LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Trinity Technology Services LLC's web site are provided "as is". Trinity Technology Services LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Trinity Technology Services LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Trinity Technology Services LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Trinity Technology Services LLC's Internet site, even if Trinity Technology Services LLC or a Trinity Technology Services LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Trinity Technology Services LLC's web site could include technical, typographical, or photographic errors. Trinity Technology Services LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Trinity Technology Services LLC may make changes to the materials contained on its web site at any time without notice. Trinity Technology Services LLC does not, however, make any commitment to update the materials.

6. Links

Trinity Technology Services LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site(s). The inclusion of any link does not imply endorsement by Trinity Technology Services LLC of the site. Use of any such linked web site(s) are at the user's own risk.

7. Site Terms of Use Modifications

Trinity Technology Services LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Trinity Technology Services LLC's web site shall be governed by the laws of the State of Indiana without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfilment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • Any data viewed by a Trinity Technology Services LLC representative or owner will be kept confidential and only be discussed with other Trinity Technology Services LLC representative(s) or owners. In some cases Trinity Technology Services LLC contracts third party companies to do work, in this case only data that the third party company needs to know will be shared with them.
  • We respect your privacy. However, if we discover illegal content on any equipment we are working on or near we reserve the right to report the illegal content to the correct law enforcement agency and provide the law enforcement agency with physical or virtual evidence of the illegal content.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


Refund Policy

Trinity Technology Services LLC provides services and does not provide products, therefore no refund will be given unless the services were cancelled by a Trinity Technology Services LLC representative, or the refund is listed in the Terms of Service above. In certain circumstances the owner(s) of Trinity Technology Services LLC may grant a refund if they feel the customer did not receive satisfactory service.

Verse of the day

Psalm 100:4-5

“Enter his gates with thanksgiving and his courts with praise; give thanks to him and praise his name. For the LORD is good and his love endures forever; his faithfulness continues through all generations.”